This program is designed for individuals who require the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows® operating system.
The MCDST certification covers the skills of help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Centre for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
To secure MCDST certification you have to appear for two exams. The details are specified below
| Courses Available | ||
| Course Code | Course Name | Duration |
| 70 – 271 | Supporting Users and Troubleshooting Microsoft Windows XP Operating system | 3 Days |
| 70 – 272 | Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP Operating system | 2 Days |
Course Outline:-
70 - 271
- Installing Windows XP
- Managing and Troubleshooting Resources
- Managing and Troubleshooting Desktop Storage and Settings
- Managing and Troubleshooting Devices, Drivers, Local Security and User Logon
- Managing and Troubleshooting Network Protocols and Operating System Performance
70 - 272
- Resolving Issues with the Operating System and Office Application
- Resolving Issues with Outlook and Outlook Express
- Resolving Issues with Hardware and Network Connectivity
- Resolving Issues with Internet Explorer, Application Security, and Security Incidents
