| |
|
|
|
 |
|
|
 |
SAP CRM (Customer Relationship Managemnt)enables to maintain customer data centrally and allows the employess to access information from any department. Sales employees can access all the availalble information and therefore provide top quality customer service. Course Details: |
|
|
| |
|
| |
Foundation and Architecture of mySAP CRM
mySAP CRM Analytics
mySAP CRM Marketing
mySAP CRM E-Commerce
mySAP CRM ChannelManagement
mySAP CRM Sales
mySAP CRM Interaction Center
mySAP CRM Service
mySAP CRM Field Applications
Implementation & Operation of mySAP CRM |
|
| |
|
| |
CRM Basic Data
Business Partner
Organisational Model
Product Master
Customizings settings for each object |
|
| |
CRM Business Transactions
Overview of generic functions in business transactions
Activity Management
Customizing for these objects
|
|
| |
Process Control and Determination
Partner Determination
Overview of Pricing in CRM
Output Determination
CRM Billing
|
|
| |
|
| |
Introduction to Sales Scenarios
Oppurtunity Management
Copy Control
Genral Quotation and Order Management Process
Quotation Managemnt
Order Management
Special functions in quotation and order management
Contract Management
|
|
| |
|
| |
Getting Started, Terminology
Architecture, Landscape
Agents Functions and Processes in IC
Creating IC Profile
Framework Profile
Configuring Components
IC Management Functions
|
|
| |
|
| |
Installed Base Management
Individual Object
Service Order Management
Resource Planning
Planned Services
Product Service Letter
Service Confirmation
amount allocation
Billing
Controlling Integration
Logistics Integration
Service Contracts and entitlement
In-house Repair
Complaints and returns
Solution Database
Service analyses
|
|
|
